No. Physiotherapists are regulated health professionals and therefore you do not need a doctor’s referral. We do encourage open communication with your doctor(s) and you can let us know at your first visit if you would like them to be included in your correspondence. Some extended health care plans require a physician’s note to have physiotherapy expenses reimbursed.

We always schedule our initial assessments for 60 minutes. This allows the therapist to gain a more detailed picture of your condition from the assessment and allow for treatment. Depending on the nature of your injury the subsequent visits can range from 30 minutes up to one hour in length. The number and length of follow-up visits will be discussed at your initial assessment.

At the first physiotherapy appointment, your physiotherapist will take a full history, complete various assessment measures, and provide initial treatment. Once the assessment is completed, your physiotherapist will collaborate with you to create a program that is tailored to your specific needs and goals. This will be discussed in detail with you during your initial visit.

It is important to be comfortable and to wear clothes that allow for movement. Shorts, t-shirts, and good supportive footwear work well.

We can bill directly for all Motor Vehicle Accident cases. Physiotherapy and massage services may also be covered under your extended health insurance. We are able to direct bill for many extended health plans.

We treat clients under the WSIB Serious Injury Program. We will work closely with your nurse practitioner to secure approval and provide personalized care.

No, we are not an OHIP licensed facility. OHIP coverage for physiotherapy services is only available at OHIP licensed facilities for Ontario residents under the age of 18 or over 65.

There is free parking in front of the clinic including accessible parking.

Yes, our therapists regularly see clients in the home and community. Location is dependent on therapist availability so please call the clinic for more details. Please note there is a travel fee and the client is responsible for any parking charges incurred for the visit.

We accept MasterCard, Visa, Debit, E-Transfer and Cheques.

Yes, if a therapist has space in their schedule we can book you in for a same-day appointment. We always try to accommodate appointments as quickly as possible.

Hydrotherapy consists of guided active and passive exercises in the heated water. All hydrotherapy sessions are 1-on-1 with a physiotherapist. Prior to entering the pool, all clients are asked to rinse off in the pool room shower if possible. We ask that on the day of a hydrotherapy session, you refrain from using any lotions, oils, creams or hair products. The clinic has towels for you to use or you can bring your own.